Returns Policy

Returns & Refunds

Unhappy with your purchase?

We accept returns for new, unused products that are part of Exo Performance's regular stocked inventory, within 90 days from the original shipping date.

• Returns within 30 days: Refund to the original payment method.
• Returns between 31 and 90 days: Store credit only.

All products must be returned in original packaging with all labels, manuals, and accessories included. A restocking fee may apply where applicable.

Items Not Eligible for Return

We do not accept returns for the following:

• Installed parts or parts used for diagnostics or temporary repairs
• Tools, electrical items, or fluids used on vehicles other than the original customer’s
• Tuning software or cables (e.g., APR, IE POWERlink, UniCONNECT+, JB4, COBB, OBDeleven, etc.)
• Items marked as “Scratch & Dent”, “Open Box”, “Used”, “Final Sale”, or “Special Order”
• Warehouse Transfer, Supplier Stock, Direct Ship, or other non-regular-stock items when the applicable manufacturer or supplier does not accept returns

Special Order, Warehouse Transfer, Supplier-Stock & Direct-Ship Items

Products that are not part of Exo Performance's regular stocked inventory, including items displaying an availability status such as “Warehouse Transfer,” “Supplier Stock,” “Direct Ship,” “Regularly stocked product,” or “Special Order”, are subject to the applicable supplier’s return and cancellation policies.

• If the manufacturer or supplier does not accept returns on an item, the sale is considered final and the product is not eligible for return to Exo Performance.
• Special-order items are typically non-cancellable and non-returnable once ordered.
• If the supplier accepts a return, any applicable supplier restocking fees, return shipping charges, brokerage, duties, or other non-recoverable costs may be deducted from the customer’s refund.
• If the item has already shipped, return-to-supplier shipping costs may apply.
• A product being available for purchase on our website does not necessarily mean that it is part of Exo Performance’s regular stocked inventory. The availability status displayed on the product page indicates whether the product is stocked by Exo Performance or sourced from an external warehouse or supplier.
• It is always recommended to request an ETA before placing an order for a Warehouse Transfer, Supplier Stock, Direct Ship, or Special Order item.

Defective products are handled separately under the applicable manufacturer’s warranty and are not considered standard returns.

Order Cancellations

We understand that plans can change, and you may need to cancel an order. Here's how our cancellation policy works:

• All cancellations are processed during regular business hours only.
• A 3.5% processing fee applies to all cancelled orders, including unshipped orders.
  • This is not a penalty — it covers non-refundable transaction fees charged by our payment processor.
• Once an order enters Processing, it may already be submitted to one of our suppliers, transferred between warehouses, or prepared for shipment. At this stage, cancellation requests are not guaranteed.
• If the order has already been submitted to a supplier, shipped from a supplier, or is currently in transit to Exo Performance, additional non-recoverable fees may apply, including:
  • Supplier cancellation fees
  • Return-to-supplier shipping fees
  • Customs / brokerage fees (if applicable)
  • Original shipping charges
• Orders that have already shipped to the customer may no longer be eligible for cancellation and may instead need to follow our standard return policy.
• Custom, made-to-order, Special Order, Warehouse Transfer, Supplier Stock, and Direct Ship products cannot be cancelled once submitted when the applicable supplier does not permit cancellation.

If you need to cancel an order, please contact us as soon as possible and we’ll do our best to catch it before processing begins.

Outstanding Balances & Unclaimed Pickup Orders

Orders that remain unpaid, partially paid, or ready for pickup for an extended period occupy inventory and warehouse space that could otherwise be made available to other customers.

If an order has an outstanding balance or has been ready for pickup without customer communication, Exo Performance reserves the right to issue one or more reminder notices.

If no response is received after a final written notice providing 10 business days to respond, the order may be considered abandoned.

In such cases, Exo Performance reserves the right to:

• Cancel or administratively close the order.
• Return the product(s) to inventory where applicable.
• Charge reasonable storage, restocking, supplier cancellation, or administrative fees where applicable.
• Retain any non-refundable deposits or amounts previously paid on special-order or non-returnable products, subject to applicable laws.
• Resell the product(s) without further notice.

If the customer contacts us before the deadline expires, we will gladly work with them to arrange pickup, shipping, or another mutually acceptable solution.

Return Shipping

Customers are responsible for all return shipping costs, including any Return to Sender (RTS), carrier, brokerage, or related transportation charges resulting from a customer-initiated return or refused/unclaimed shipment.

Please do not use the manufacturer's box as the outer shipping container.

• Pre-packaged kits must be returned as a whole.
• Exo Performance-assembled kits may be returned as individual components.

Return Processing

Returns are processed within 48 hours of receipt. A processing fee may apply to any cancelled or returned item where applicable.

Refund Deductions for Free, Discounted or Subsidized Shipping Orders
If your original order qualified for free, discounted, flat-rate, or subsidized shipping, the actual outbound shipping cost incurred by Exo Performance may be deducted from your refund in the event of a return. Any shipping amount originally paid by the customer will be credited toward this cost to avoid duplicate charges.

This applies to customer-initiated returns unless the return is due to an error on our part (e.g., incorrect item shipped, product defect, or fitment issue caused by inaccurate information on our website).

Free, discounted, flat-rate, or subsidized shipping is offered as a benefit on completed purchases only. If an item is returned, Exo Performance is not responsible for subsidizing the original cost of shipping.

Customers are also responsible for any return shipping, Return to Sender (RTS), carrier, brokerage, or related transportation charges incurred as a result of the return.

Lost or Damaged Returns

Exo Performance is not responsible for return shipments that are lost or damaged in transit. We recommend purchasing insurance on your return shipment. We cannot refund or replace items that arrive damaged or are not delivered to us.

Exchanges

For products that are eligible for return, restocking fees are waived if the product is exchanged or if store credit is selected instead of a refund.

This does not override the return eligibility of a product. Items that are non-returnable or considered final sale under this policy remain non-returnable and are not eligible for exchange unless otherwise approved by Exo Performance.

Fitment Issues

If a product does not fit and there is an error on our website, we will cover the return shipping and correct the issue.

If the listing was accurate but the wrong item was ordered, the return is the customer’s responsibility and remains subject to the product’s return eligibility under this policy. Returned items must be in new condition with original packaging, hardware, and documentation.

Hazardous or Contaminated Returns

Returns containing fluids, biological contaminants, or hazardous materials will not be processed and will be discarded immediately without refund.

Returning Fluids or Components

Please pack all returns securely inside a shipping box. Do not use the manufacturer’s box as the shipping box. Include a completed return form with your shipment.

Return Policy Scope

This policy applies only to items purchased directly from Exo Performance. Parts not sold by Exo Performance will be returned at your expense or discarded.